2018 People Management Conference Sessions
Download the full 2018 UC PMC Agenda (pdf). Download the Luskin Center Floor Maps for the 2018 People Management Conference (pdf).
While the skills and knowledge gained from these sessions can be universally applied by all managers and people leaders, we wanted to recognize the unique connection each session has with our conference tagline — Grow, Empower and Lead — so participants can tailor their selections to their individual needs. Please note that some sessions and workshops may be restricted as indicated in the legend below.
Session and Workshop Schedules Table of Contents
- Your career and relationships
- Gain information and insights that enhance your professional expertise
- Yourself and your team
- Discover new models that shift your perspective
- The organization to succeed
- Learn tools and resources that increase your management and leadership effectiveness
- Available to UC-Coro Systemwide Leadership Collaborative participants only
- This session is intended for Director-level leadership and above.
August 8 Sessions and Workshops Guide
| Workshop | Speaker | Room |
|---|---|---|
| Senior Leader, Lead track session, director-level leadership and above only Leadership's Role in Enhancing UC Culture that Drives Success | Robert Richman | Artistry |
| Grow track session, UC-Coro participants only What's Your Line?: Creating Your Professional Narrative | Courtney Young-Law | Legacy A |
| Empower track session Authentic Leadership through Storytelling | Jennifer Caleshu | Imagination |
| Empower track session Getting a Jump Start with Crucial Conversations | Lisa Terry | Entrepreneur |
| Grow track session Mindfulness @Work—Thrive in the Midst of the Overload | Pierre Khawand | Transformation |
| Empower track session Well-being, Learning & Purpose: The Three Essential Elements to Build a High-Performing Team | Laura Putnam and Brian McCormick | Enlightenment |
| Session | Speaker | Room |
|---|---|---|
| Senior Leader, Lead track session, director-level leadership and above only Hope is not a Strategy! Advance Priorities through Strategic Planning | Bob Neuhard | Illumination |
| Lead track session Maximizing Team Effectiveness through Diversity and Inclusion | Ingrid Laman | Laureate |
| Grow track session Nimble Learning: Drawing from the Past, Engaging in the Present and Thinking about the Future | Angela Stopper | Exploration |
| Lead track session Real Stories of Employment Practices Claims and How to Avoid Them | Cheryl Lloyd and Kevin Confetti | Optimist A |
| Empower track session To Lead is to Serve | Reg Randles | Optimist B |
| Session | Speaker | Room |
|---|---|---|
| Empower track session Don't Hold People Accountable; Develop Accountable People | Tom Weeks | Exploration |
| Grow track session Management Strategies to Mitigate Implicit Bias | Jonathan Feingold and Evelyn Carter | Optimist B |
| Lead track session Managing the Modern Workforce with Growth Mindset | Rachel Carl and Kia Afcari | Optimist A |
| Empower track session Motivation: Tapping the Source | Carina Celesia Moore | Illumination |
| Empower track session The Top 3 Things Your Employees Need to Know to Keep from Missing Out | Diane Perkins | Laureate |
August 9 Sessions and Workshops Guide
| Workshop | Speaker | Room |
|---|---|---|
| Senior Leader, Lead track session, director-level leadership and above only The Leader as Coach | Doy Charnsupharindr | Imagination |
| Empower, senior leader track session, director-level leadership and above only Experience Effective Talent Review - Succession Meetings | Doris Sims Spies | Transformation |
| Lead track session Change your Culture: Change the Game | Vincent Martinez | Legacy B |
| Grow track session Emotional Intelligence & Diversity: Skills for Leadership Effectiveness | Anita Rowe and Lee Gardenswartz | Entrepreneur |
| Lead track session Introduction to How Lean Six Sigma Can Drive Results & Shift Culture | Kristin Kielich, Allorah Pradenas and Traci Carpenter | Enlightenment |
| Lead track session Successfully Navigating the Stormy Seas of Change | Lisa Terry and Helen Ojeda | Artistry |
| Grow track session What's Your Line?: Creating Your Professional Narrative | Courtney Young-Law | Legacy A |
| Session | Speaker | Room |
|---|---|---|
| Empower track session Help them Grow or Watch them Go | Julie Winkle Giulioni | Optimist B |
| Lead track session The Journey to Accountable Leadership | Julianna Hynes | Illumination |
| Grow track session Sustainable Results with Self-Coaching | Anna Rodrigues | Optimist A |
| Grow track session Tools & Techniques to Lead Project Teams Like a Pro | Stacey Horn Spirito | Laureate |
| Grow track session Triggers & Trip Wires—Build a Culture that Communicates! | Joyce Brown and Julie Stephens | Exploration |
| Session | Speaker | Room |
|---|---|---|
| Grow track session Career Tracks as an Organizational Change Agent | Karen Berardi | Optimist A |
| Grow track session Collaborative Leadership and Psychological Safety | Michelle Elrod | Optimist B |
| Empower track session Do you have 10 Minutes? Then you Can Create a Coaching Conversation | Carina Celesia Moore | Illumination |
| Grow track session The Human Side of Hiring | Aaron Schwartz | Laureate |
| Empower track session Keys to Creating a Culture of Workplace Positivity | Shola Richards | Exploration |
Session and Workshop Descriptions
- Your career and relationships
- Gain information and insights that enhance your professional expertise
- Yourself and your team
- Discover new models that shift your perspective
- The organization to succeed
- Learn tools and resources that increase your management and leadership effectiveness
- Available to UC-Coro Systemwide Leadership Collaborative participants only
- This session is intended for Director-level leadership and above.
August 8, 10:30-11:30am Session Descriptions
Senior Leader, Lead track session, director-level leadership and above only Change Sponsorship: What's the Big Deal?
Presented by Lisa Terry and Mary Morello
Research studies have demonstrated that effective sponsorship is the greatest contributor to change success; however, sponsors are often unaware of the critical and ongoing role they play during change implementation.
Be part of an interactive workshop in which sponsors will learn how they can position their initiatives, themselves and their organizations for successful change.
Sponsors of change will learn how to position:
- Their initiatives for change success
- Themselves for sponsorship success
- Their organizations for change success
Return to August 8, 10:30 Sessions
UC-Coro, Lead track session, Coro participants UC Culture and How You Engage as a Leader
Presented by Robert Richman, Donna Salvo and Nancy Chen Lane
Robert will facilitate a culture workshop and conversation specifically for the senior leaders in this year-long cohort program. This will bring out the real culture issues and challenges this level of leadership is experiencing, highlighting best ideas and solutions, and how to plan and start addressing priorities moving forward.
Return to August 8, 10:30 Sessions
Gro track session Career Development: Filling your Toolkit
Presented by Kelly Crabtree
Do you want to hold meaningful career development discussions with your employees but aren’t sure what tools and resources are available? This workshop will review simple techniques for having effective development discussions with your employees, as well as highlight available career development resources. And don’t forget, your own career development is important as well!
Return to August 8, 10:30 Sessions
Grow track session Digital Transformation Can't Succeed without People – and Those Who Manage Them
Presented by Morné Swart
Digital technology is changing the way organizations operate, and adopting digital processes is imperative to remaining competitive. But the success of every digital transformation is wholly dependent on the least digital part of any organization: its people. This means that those who manage people – who hire, onboard, develop, and retain them – play a crucial role, and that role is changing dramatically.
At this session, participants will learn:
- What digital transformation means for an organization’s people
- Why people managers are at the heart of every digital transformation
- How the right technology can support and power managers’ success
Return to August 8, 10:30 Sessions
Grow track session Emotional Intelligence: Attain Results through People
Presented by Pierre Khawand
Emotional Intelligence is described as the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically. Easier said than done—in many cultures it remains an intellectual understanding instead of a daily real-world practice. Knowing that it is the key to both personal and professional success, it is crucial to find ways to demystify Emotional Intelligence and turn it into a daily leadership practice.
This session starts with the fundamentals of Emotional Intelligence and quickly launches into a series of experiential exercises to help participants experience the various aspects and formulate strategies and behaviors to cultivate, develop, and turn these aspects into ongoing practices.
Key takeaways from this session will be:
- A better understanding of how self-awareness is the building block for Emotional Intelligence and how to enhance one’s self-awareness through reflection and mindfulness practices
- How self-awareness can lead to self-management, and therefore enables leaders to respond effectively, instead of just reacting, to the people and events around them
- How to deepen social awareness and use self-awareness and self-management to be more effective in relating and motivating people, managing difficult situations and conflict, and more
Return to August 8, 10:30 Sessions
Grow track session Leveraging LinkedIn Intelligence to Make Data and People your Competitive Advantage
Presented by Harshit Mehta, Allen Hom and Kevin Connell
LinkedIn’s Global Network spans 562+ million members and with a focus on data driven recruiting, it is incredbily exciting to bring together all of the goodness of LinkedIn data to massively automate and add intelligence to the way your institution identifies and accesses talent, manages hiring expectations, and plans for what’s next.
LinkedIn’s Vision is to create economic opportunity for every member of the global workforce and to advance this vision as well as to make professionals more productive and successful in their current workplace. We will also be sharing strategies on how one could use the power of the LinkedIn network combined with the Lynda.com content to create a best-in-class professional development platform.
Return to August 8, 10:30 Sessions
Empower track session Mindfulness: Promoting Well-Being and Cultural Change
Presented by Jessica Drew de Paz
Although mindfulness has been practiced for thousands of years around the world, our evidence-based society has only recently begun to recognize the tremendous value in these practices. Join me as we engage in some mindfulness exercises and explore how the seemingly simple act of paying attention has significant implications for our health, for our safety, and even for our ability to lead. Dr. Jon Kabat-Zinn, Founder of University of Massachusetts’ Center for Mindfulness, explains: “It has to do with cultivating greater self-compassion, and then greater compassion for others, and greater wisdom, and greater clarity, and then navigating your life, or your company, or your country for that matter, in ways that really help people feel that they belong."
Return to August 8, 10:30 Sessions
Lead track session The Complaint Resolution Process: A Crash Course in PPSM 70
Presented by Marie-Ann Hairston
As a Manager/Leader of a team, there are few things more upsetting, frustrating or awkward than having a team member file a complaint. It could be against a co-worker, someone outside of your unit or against you as the supervisor. How does the complaint resolution process work and what is your role in resolving the complaint? How can your department become so disrupted when this is a confidential process? We'll explore these questions and more in this informative session.
Return to August 8, 10:30 Sessions
August 8, 2:30-4:30pm Workshop Descriptions
Senior Leader, Lead track session, director-level leadership and above only Leadership's Role in Enhancing UC Culture that Drives Success
Presented by Robert Richman
Robert will facilitate a culture workshop and conversation specifically for executive/senior leaders. This will bring out the real culture issues and challenges this level of leadership is experiencing, highlighting best ideas and solutions, and how to plan and start addressing priorities moving forward.
Return to August 8, 2:30 Workshops
Grow track session, UC-Coro Participants Only What's Your Line?: Creating a Professional Narrative
Presented by Courtney Young-Law
All professionals need a professional narrative, regardless of their industry or years of experience. Participants will leave this session with a first draft of their professional narrative. When asked, "What do you do?”, they will be able to highlight compelling themes in their career and the impact they have made in their work. A polished professional narrative is useful in many settings, ranging from professional conferences to cocktail parties.
Return to August 8, 2:30 Workshops
Grow track session Authentic Leadership through Storytelling
Presented by Jennifer Caleshu
Today's organizations demand leaders who not only communicate well but also are able to do so persuasively, by inspiring others, creating cooperation among those who work with them, using storytelling to effectively impart their messages, advocating ideas and proposals within their organizations, and delivering the organizational message to those outside the organization with presence and conviction.
In this session participants will learn:
- What makes an authentic leader
- How to communicate with presence and conviction
- How to identify their leadership story and tell it in the most authentic way
Return to August 8, 2:30 Workshops
Empower track session Getting a Jump Start with Crucial Conversations
Presented by Lisa Terry
Whenever you’re not getting the results you’re looking for, it’s likely that a crucial conversation is not happening or not happening well. Whether it’s a problem with a change initiative, declining customer satisfaction or a strained relationship – whatever the issue – if you can’t talk honestly among colleagues, you can expect poor results.
Crucial Conversations teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional or risky topics. By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas and make high quality decisions with unity and commitment.
Join a Crucial Conversations facilitator for this 2-hour interactive workshop in which you will learn a few of the critical Crucial Conversations tools and strategies to help you get a jump start on ways to resolve disagreements, build bridges and foster teamwork.
Participants will learn how to:
- Define and unpack a crucial conversation
- Identify personal motives during a crucial conversation
- Separate facts from stories and share tough messages respectfully
- Make it safe for others to participate in respectful dialogue
Return to August 8, 2:30 Workshops
Grow track session Mindfulness @Work—Thrive in the Midst of the Overload
Presented by Pierre Khawand
Every day, we are challenged by information overload, social media, mobile apps, constant interruptions, competing priorities—you name it! With so many distractions and things to keep track of, our minds become scattered and our focus fragmented. This is no way to work effectively, and fulfillment and satisfaction at work have become rare commodities! However, it doesn’t have to be this way. There is a way to manage these challenges while feeling less stressed and more fulfilled than you ever thought possible. The solution is in mindfulness.
You probably have heard about the benefits of mindfulness practices for our physical and mental health: lower blood pressure and cortisol (stress) levels, a stronger immune system, improved sleep, increased ability to focus, enhanced emotional stability, among others. Isn’t it time we introduce mindfulness at work and bring these benefits to our workday where we spend the most time and energy? Join us to discover how to do so! This revolutionary workshop teaches you how to be mindful at work and beat the overload. We will introduce and demystify mindfulness and offer a method called the Perfect 15-Minute Day Method (PDM) that you can easily incorporate into your daily work life. With practice, you will be able to skillfully navigate the most demanding work environments.
This workshop is largely about self-awareness, awareness of our surroundings, and the impact that our thoughts, emotions and actions have on our experience. Most importantly, this workshop is about equipping you with a method to become more mindful, more purposeful, and more effective at work and beyond.
Participants will gain:
- A better understanding of mindfulness and how mindfulness at work can help you be calmer, feel less stressed, happier and more fulfilled than ever before!
- An in-depth knowledge of The Perfect 15-Minute Day Method and how to use the accompanying journal to practice the method and turn it into a habit
- Techniques to focus and refocus, and when needed, to “multi-task” and manage competing demands with ease
- A greater awareness of how you spend your time, how long tasks actually take, and what time wasters you can eliminate
Return to August 8, 2:30 Workshops
Empower track session Well-being, Learning & Purpose: The Three Essential Elements to Build a High-Performing Team
Presented by Laura Putnam and Brian McCormick
Back by popular demand!
This high-octane session will build on last year’s “Manager on the Move” session. Learn about the Three Essential Elements needed to build a high-performing team: Well-being, Learning & Purpose. Whether you are a manager or one who works with managers, this session will give you a fresh perspective on what it really takes to be a leader who inspires and enables team members to reach their full potential.
Following this session, participants will be able to:
- Understand why The Three Essential Elements are needed to build a high-performing team
- Clarify why the manager is the primary contributor toward the team’s engagement in these three elements
- Apply three strategies to put these elements into practice
Return to August 8, 2:30 Workshops
August 8, 2:30-3:30pm Session Descriptions
Senior Leader, Lead track session, director-level leadership and above only Hope is not a Strategy! Advance Priorities through Strategic Planning
Presented by Bob Neuhard
Strategic planning can be utilized to shift culture by collaboratively building a common vision and mission, aligning organizational goals, and empowering individuals, teams, and departments to take action and deliver on strategic priorities. In this session, participants will practice creating a future state vision, SMART metrics, and be exposed to numerous other aspects of strategic planning such as cascading goals and aligning programs and initiatives to the future state.
Participant will:
- Learn how to create awareness of when and how a strategic plan is most effective
- Be exposed to the core components of collaborative strategic planning
- Learn practice methods to frame a future vision and develop corresponding goals, initiatives, and metrics
- Gain an understanding of the core components of collaborative strategic planning
Return to August 8, 2:30 Sessions
Lead track session Maximizing Team Effectiveness through Diversity and Inclusion
Presented by Ingrid Laman
As the global population continues to grow more diverse, so does the workforce. Our research shows that diverse and inclusive teams perform better than non-diverse and inclusive teams; although, it’s an inclusive team climate that unlocks the potential present in a diverse team. Unfortunately, only 40% of employees believe their manager fosters an inclusive environment and less than half of diverse employees believe their mangers support their learning and development needs.
Join our session where we will share insights and discuss how managers can improve the inclusiveness of their teams and ultimately improve team performance. In particular, we will focus on:
- What is an inclusive team?
- What behaviors do managers need to lead inclusive teams?
- What actions can managers take to increase inclusion on their teams?
- How can managers leverage their network to meet team inclusion needs?
Return to August 8, 2:30 Sessions
Grow track session Nimble Learning: Drawing from the Past, Engaging in the Present and Thinking about the Future
Presented by Angela Stopper
This session will be based on decades of research on leadership competencies by Korn Ferry, one of the world’s authorities in this area. Participants will define nimble learning as a leadership competency, discuss what nimble learning looks like at all skill levels, and gain skills to develop nimble learning and improve their leadership success.
Return to August 8, 2:30 Sessions
Lead track session Real Stories of Employment Practices Claims and How to Avoid Them
Presented by Cheryl Lloyd and Kevin Confetti
“Actions speak louder than words," and it is never more true than when it comes to employment practices claims. Come find out how to keep yourself out of the “penalty box”. This session will discuss how to avoid saying and doing things that lead to costly employment practices claims.
Return to August 8, 2:30 Sessions
Empower track session To Lead is to Serve
Presented by Reg Randles
Leadership is the ability to cohesively move a group of people toward a common goal or objective for goal fruition. This leadership paradigm has a foundation of trust and a backward/forward continuum of shared-power.
Participants will:
- Identify the difference of being a leader and a boss
- Examine factors of a flexible leadership style and the results achieved
- Learn techniques and behaviors of situational leadership
Return to August 8, 2:30 Sessions
August 8, 3:45-4:45pm Session Descriptions
Empower track session Don’t Hold People Accountable; Develop Accountable People
Presented by Tom Weeks
Building a workforce dynamic enough to anticipate and respond to ever-changing market challenges, generation gaps, and industry disruption requires more than the outmoded behavioral solutions of the past. A flexible, high performing, and engaged workforce is created by diagnosing and changing the underlying mindset that drives high performance and a self-accountable culture. This critical mindset change moves people and organizations from the self-focus of an inward mindset—which holds others accountable—to the impact and self-accountability focus of an outward mindset. This session will develop awareness in individuals and people-leaders about the power of mindset and how it underlies, moves, and sustains self-accountable behavior. Participants will learn how to meet high-performance standards through a simple but powerful self-accountability model. They will also learn how to help those they lead become self-accountable for their performance.
Return to August 8, 3:45 Sessions
Grow track session Management Strategies to Mitigate Implicit Bias
Presented by Jonathan Feingold and Evelyn Carter
Implicit biases are attitudes and stereotypes that we possess but exist beyond our conscious awareness. This session will help people managers understand the nature of bias, recognize their own biases, and learn evidence-based strategies for minimizing the impact of implicit bias in the workplace.
Participants will gain:
- Self-awareness of their own biases
- Knowledge of the real-world consequences of implicit bias
- Tools and strategies to mitigate implicit bias in the workplace
Return to August 8, 3:45 Sessions
Lead track session Managing the Modern Workforce with a Growth Mindset
Presented by Rachel Carl and Kia Afcari
The modern workforce is changing rapidly, yet we have a wide range of staff we manage from Boomers all the way to Generation Z. Considering these groups and the wide range of management expectations they have, we must get better at managing the modern workforce in order to achieve results in an environment rife with change. In this highly interactive workshop, you’ll consider generational differences, and learn how building a “growth mindset” culture within your organization can help employees and organizations thrive. Drawing from the latest growth mindset research, you’ll walk away with practical growth mindset culture-hacks that you can use right away.
Return to August 8, 3:45 Sessions
Empower track session Motivation: Tapping the Source
Presented by Carina Celesia Moore
Does work ever seem challenging or overwhelming, yet you still need to stay motivated and be a catalyst for other’s motivation? Discover how you can create and sustain positive motivation by tapping into your wisdom and experience, and discuss what you can do within your budget, organizational culture and climate. We will explore Daniel Pink’s provocative work on motivation, and real-life solutions to engage yourself and your fellow team members in ways that fit your work environment. You will jump start an action plan for tapping the source of motivation.
Return to August 8, 3:45 Sessions
Empower track session The Top 3 Things Your Employees Need to Know to Keep from Missing Out
Presented by Diane Perkins
Student debt is a burden shared by all generations, from Millennials to Gen X to Boomers. It impacts one third of employees, creating stress, distractions, and limited ability to participate in workplace benefits programs like saving for retirement. So what would reduced debt mean for you and your team? Perhaps employees that have less financial and personal stress, and more ability to focus on their work. The Public Service Loan Forgiveness Program is also a great tool to have in your pocket to impact your recruitment and retention efforts.
In this session, learn what you need to know as a manager to help your employees understand how to qualify for and participate in Public Service Loan Forgiveness, and what not to do that might disqualify them. You will walk away with understanding, tools and resources about this game-changing program that will have a positive impact on your role as a people manager.
Return to August 8, 3:45 Sessions
August 9, 10:00am-12:00pm Workshop Descriptions
Senior Leader, Lead track session, director-level leadership and above only The Leader as Coach
Presented by Doy Charnsupharindr
We believe that an organization’s success depends on the successes of its people at all levels. Employees bring their full gifts and talents to their jobs when they feel seen, heard, appreciated, and are empowered to make a contribution to the company’s success. People don’t see obstacles, but rather opportunities and possibilities. The Leader as Coach session develops the skills for people leaders to coach their people. Leaders who can coach can motivate and develop their employees by enabling them to develop themselves and unleash their full potential.
In this session participants will learn:
- What are the different roles we play as leaders
- What is coaching and what are coaching situations
- Developing a coaching mindset and behavior
- Coaching skills; including listening and the art of inquiry
Return to August 9, 10:00 Workshops
Senior Leader, Empower track session, director-level leadership and above only Experience Effective Talent Review-Succession Meetings
Presented by Doris Sims Spies
See and experience effective talent review meeting techniques in this interactive session, which will feature role play exercises and discussions. This session will discuss the leadership talent review goals, the identification of successors and high potentials, the 9-Box tool, ideas to increase accountability for development action plan follow-through, and the metrics used to evaluate the program.
Participants will:
- Discuss criteria and methods to identify successors, high potentials and individual leadership talent needs in the organization
- Observe role play facilitation tips and ideas for leading Talent Review meetings, to discuss the strengths, development needs, vacancy risk, etc. of your leadership talent. Participate in a Mock 9-Box Calibration discussion to experience the power of effective talent review discussions
- Learn about ways to increase accountability for development actions after the Talent Review meetings, to increase the success of your succession strategy
Return to August 9, 10:00 Workshops
Lead track session Change your Culture: Change the Game
Presented by Vincent Martinez
Following up on the day's opening Keynote address, this session will dive deeper into the impact of culture and how leaders can operationalize the changes needed to move their team or Institutional culture and accelerate the achievement of results. In this workshop, you will learn about the two biggest impediments to change and how you can align your team's thinking toward the achievement of results.
Participants will:
- Learn how to shift beliefs that may be slowing their progress on initiatives and apply a simple model to ensure others own their role in the achievement of results
- Assess the widely held existing beliefs and past experiences that provide the basis for their current culture
- Understand how to implement key culture management tools essential to accelerating change
- Learn best practices for immediately impacting change efforts and creating ownership for those efforts
Return to August 9, 10:00 Workshops
Grow track session Emotional Intelligence & Diversity; Skills for Leadership Effectiveness
Presented by Anita Rowe and Lee Gardenswartz
A key asset for leaders is the ability to understand and deal effectively with the emotions that are part of leadership in diverse, multicultural environments where, all too often, differences result in disruption, misunderstanding and lost opportunities. Emotional Intelligence is widely acknowledged as a critical component of interpersonal and professional effectiveness. However, additional dimensions of Emotional Intelligence are required to bridge the complex differences that exist between human beings in today’s global organizations.
This developmental program presents a new paradigm of the critical intersection of Emotional Intelligence and Diversity and gives individuals working in global multicultural arenas an opportunity to gain insight, skills and tools to build cohesive and productive relationships that make the most effective use of differences and leverage the power of emotions to increase effectiveness.
Participants will gain:
- An understanding of the role of Emotional Intelligence in leadership effectiveness
- Self-assessment tools in Emotional Intelligence and Diversity competencies
- Insight and approaches for Affirmative Introspection and Intercultural Literacy
- Tools and methods for building inclusive and productive relationships, groups and organizations
Return to August 9, 10:00 Workshops
Lead track session Introduction to How Lean Six Sigma Can Drive Results & Shift Culture
Presented by Kristin Kielich, Allorah Pradenas and Traci Carpenter
Higher education is at a critical juncture with an obligation to innovate and adapt while bound by existing culture, processes, financial constraints and limited resources. UC San Diego has trained more than 1,000 people on Lean Six Sigma as a way to create a common language and shift our perspective with regards to process improvements. Our interactive, two hour "white belt" session introduces the methodologies while sharing proven successes for gaining efficiencies, reducing costs, and creating a culture of continuous innovation.
By the end of session participants will:
- Understand the language of process improvement and Lean Six Sigma
- Obtain a working knowledge of the tools of process improvement/Lean Six Sigma and how to apply them specifically to a higher education setting
- Gain the ability to identify "non-value added" activities
- Learn how measureable data can fuel process improvement
- Discover tools to measure and analyze data from core processes in order to identify areas of improvement
- Recognize the value of integrating the "voice of customer" into process improvement projects
- Receive a "white belt" level of education
Return to August 9, 10:00 Workshops
Lead track session Successfully Navigating the Stormy Seas of Change
Presented by Lisa Terry and Helen Ojeda
This interactive session will provide leaders information on successfully leading individual and organizational change utilizing the Prosci ADKAR model. The speakers will share successful implementation experiences of Prosci ADKAR model and tools at UC Irvine Health and UC Davis.
Following this session, participants will be able to:
- Understand the manager's role as Change Leader
- Learn the Prosci ADKAR Change Model
- Understand ways to overcome change resistance
- Apply the ADKAR model to individual change situations
- Learn best practice strategies for successful change/transition
Return to August 9, 10:00 Workshops
Grow track session What's Your Line?: Creating a Professional Narrative
Presented by Courtney Young-Law
All professionals need a professional narrative, regardless of their industry or years of experience. Participants will leave this session with a first draft of their professional narrative. When asked, "What do you do?”, they will be able to highlight compelling themes in their career and the impact they have made in their work. A polished professional narrative is useful in many settings, ranging from professional conferences to cocktail parties.
Return to August 9, 10:00 Workshops
August 9, 10:00-11:00am Session Descriptions
Empower track session Help them Grow or Watch them Go
Presented by Julie Winkle Giulioni
In today’s business environment, talent is the major differentiator, and developing and retaining that talent is one of the most significant drivers of employee engagement, which in turn is the key to critical business outcomes like revenue, profitability, innovation, productivity, customer loyalty, quality, and cycle time.
Yet, despite its importance, leaders too frequently ignore the development imperative. Every day, employees who believe that their careers are not getting the attention they deserve make the decision to leave. Some resign to pursue employment in organizations that offer greater opportunity, but the more dangerous group stays and withdraws its engagement, motivation, and enthusiasm for the work.
So, what’s a leader to do? Plenty, and it may be easier than you expect. Quality career development boils down to quality conversations; improve the conversation and career development follows along with job satisfaction, retention and results.
This highly interactive and application-oriented session will help leaders at all levels:
- Unravel the connection between career development and business results
- Explore the factors (organizational and individual) that conspire to undermine career development
- Redefine what career development means today
- Crystalize the steps you can take to begin to foster a development culture in your organization
Return to August 9, 10:00 Sessions
Grow track session Sustainable Results with Self-Coaching
Presented by Anna Rodrigues
Self-coaching is a technique used to unlock potential by mindful practice and root-cause analysis. Learn the tools to understand the mind-body connection, craft positive habits and produce sustainable, impactful results. Self-coaching starts where you are; it is not therapy, and we will not explore the past. It is future focused with the objective to increase awareness, gain control over emotion and require massive action. Uncover the root of your procrastination, negative work relationships, and disruptive behavior.
Based on the research in neuroplasticity, self-coaching is extremely effective in breaking these undesirable habits and addressing work-life stress; creating new neuropathways to motivate from within, think more creatively and clearly.
Participants will learn:
- How to effectively start a self-coaching practice
- Create an individual development strategy
- Build in assessments to monitor goals
Return to August 9, 10:00 Sessions
Lead track session The Journey to Accountable Leadership
Presented by Julianna Hynes
This session engages participants to achieve a higher level of leadership accountability by stressing the importance of making the personal decision to become a leader— with all that it entails—through resolve, commitment, and obligation, as participants are guided through the journey to full leadership. The session will explain why today’s leaders must be personally responsible and will show you how to build a community of leaders within your organization.
Return to August 9, 10:00 Sessions
Grow track session Tools & Techniques to Lead Project Teams Like a Pro
Presented by Stacey Horn Spirito
Successful project management is not rocket science; you too can manage a project like a pro! Learn the effective tools and techniques for managing projects both big and small. After this interactive session, you will be able to complete projects on time, within budget and meet the needs of your organization:
- Planning—adequate planning is essential to project success: we will explore how to plan for the project and identifying the roles of the project team
- Organizing—making certain everything happens when it needs to and not too soon or too late is key: we will demonstrate easy-to-use tools and techniques to keep both the tasks and the team on track and within scope
- Leading—keeping the project on track with effective tools and techniques for leading others and leveraging stakeholders and sponsors
- Controlling—a project can quickly get out of control: we will identify the techniques and tools to measure progress, communicate with sponsors and stakeholders, lead effective meetings, and dealing with change to keep projects in control
Return to August 9, 10:00 Sessions
Grow track session Triggers & Trip Wires—Build a Culture that Communicates!
Presented by Joyce Brown and Julie Stephens
Knowing how to communicate with individuals and serve them in the way they want to be served creates employee attraction, successful employee reviews, employee engagement and employee satisfaction. This scientifically proven methodology for communication gives you the edge in powerfully working with people. Join us for this fun and interactive session, from which you'll gain:
- Unbelievable tools to make communication breakthroughs
- Undeniable results in selection of candidates, building of teams that work, and communicating powerfully and successfully with colleagues and staff
- Clarity for understanding others and which communication motivates them
- What to say and what not to say for the results you want
Return to August 9, 10:00 Sessions
August 9, 11:15am-12:15pm Session Descriptions
Grow track session Career Tracks as an Organizational Change Agent
Presented by Karen Berardi
Career Tracks is the most impactful initiative to simplify and standardize UC's systemwide classification structure for staff employees in the past 50 years. Career Tracks, an evolving and actively managed program, also drives other organizational changes regarding career development and workforce planning within each location that has completed the Career Tracks project, and across the UC system. This session will explore these topics with participants to offer fresh ideas on how to leverage a classification structure for organizational change as we move past implementation into the ongoing expansion of the program.
The session will provide participants with tools and real-life examples of how the Career Tracks classification structure can positively drive organizational change in the areas of classification, workforce planning, and career development.
Return to August 9, 11:15 Sessions
Grow track session Collaborative Leadership and Psychological Safety
Presented by Michelle Elrod
In this session, you'll learn the power of collaboration and leave with personal action items to work toward collaborating with others both inside and outside of the team you support. This session follows Google’s quest to build the perfect team and what the research revealed. You will leave with a deeper understanding of your own collaborative leadership style, the importance of psychological safety, and how to create a stronger team environment at your campus.
Participants will:
- Gain an understanding of the research that has supported the importance of working in a collaborative environment
- Identify the role psychological safety plays in a team environment
- Discuss the benefits and challenges associated with successful collaboration
Return to August 9, 11:15 Sessions
Empower track session Do you have 10 Minutes? Then you Can Create a Coaching Conversation
Presented by Carina Celesia Moore
Participants will explore how to get to the heart of meaningful matters in moments through the art of asking powerful, open-ended questions. Performance management is a partnership between a supervisor and an employee, and creating effective coaching conversations is key to developing people. This interactive session will provide useful tools and techniques to increase your effectiveness in coaching conversations for performance and development.
Return to August 9, 11:15 Sessions
Grow track session The Human Side of Hiring
Presented by Aaron Schwartz
It may surprise you to learn that 8 out of 10 people would turn down a big salary if it meant working in an environment or with colleagues they didn’t like. This is just one example of research that reveals the importance of human connections in the workplace.
In this session, we'll explore how these connections affect employee productivity, loyalty and overall happiness, and discuss how to improve this aspect of your hiring process with strategies such as:
- Humanizing your company long before the first conversation with a candidate
- Setting expectations for candidate responses and follow-up
- Giving candidates a glimpse into the personalities and stories of current employees
Return to August 9, 11:15 Sessions
Empower track session Keys to Creating a Culture of Workplace Positivity
Presented by Shola Richards
This interactive breakout session will define the timeless, team-enhancing African concept of “Ubuntu” (translated to mean, “I am, because we are”) and identify the eight keys that support this philosophy. Participants will discover how to use these keys to create workplace norms, identify areas of improvement on their teams, and effectively set up a team cohesion session that creates positive results.
Return to August 9, 11:15 Sessions